• 1.1 This privacy policy is part of the website terms of this website ("the website")‚ which is owned by Air Haifa Ltd.‚ Co. no. 516787173 ("the company"). The company controls its databases.
• 1.2 The company views the privacy of website users and its passengers as a core value‚ taking meticulous action to fully implement the provisions of the law and legal requirements regarding the protection of personal information.
• 1.3 In this privacy policy‚ "information" means "personal information"‚ as defined in the Privacy Protection Law‚ 5741-1981 ("privacy protection law")‚ constituting any identifying information provided to the company‚ including name‚ address‚ ID number‚ passport number‚ contact details‚ citizenship/residency‚ gender‚ current medical condition and/or medical equipment required for the flight‚ marital status and more‚ whether provided directly by you (while browsing the website‚ making a booking and/or any other action on the website‚ contacting and/or receiving service from the company's customer service department) and whether received or generated indirectly (including information on viewed advertisements and web pages‚ user location‚ IP address‚ etc.). For the avoidance of doubt‚ the company may use user information that does not allow for personal identification‚ whether anonymous or aggregate information‚ for any purpose‚ at its sole discretion.
• 1.5 The company will not retain the information collected as stated above beyond the time necessary and reasonable for realizing the purposes detailed below and‚ in any case‚ will not retain information beyond the time permitted by law.
• 1.6 The company will process personal information as required for providing services and managing its operations‚ to fulfill its obligations under the law or for promoting its legitimate business interests‚ subject to this policy and the law. Notwithstanding the above‚ the company may also process personal information when required to maintain the safety or well-being of a person.
• 1.7 In addition to the terms of this privacy policy‚ it is important that you know that as an airline‚ the company is governed by the provisions of the Powers for the Collection and Diagnosis of Passenger Data Entering or Leaving Israel Law‚ 5783-2023‚ obligating it to disclose compiled passenger data to the National Center for Passenger Data Diagnosis. The authorities listed in the law may use the information for various purposes‚ including combating crime and terrorism‚ strengthening civil aviation security‚ improving the border control system‚ etc.‚ all as detailed in the Powers for the Collection and Diagnosis of Passenger Data Entering or Leaving Israel Law‚ 5783-2023. The information transferred under this law is the information detailed in the first schedule to the law. More information can be found on the National Center for Passenger Data Diagnosis website.
• 1.8 Furthermore‚ being an airline‚ the company is subject to additional legal provisions‚ including international provisions. Inter alia‚ the company is subject to provisions regarding the disclosure of passenger details to government authorities in the countries of origin and/or destination (including immigration‚ customs and security authorities) and‚ in certain cases‚ authorities in countries over which you fly. Booking a flight ticket on the website means that this is acceptable to you and that you authorize the company to use the information as necessary for it to provide the requested service. It is clarified that where information about you is provided to the company from a third party located in the European Economic Area‚ including other authorities and/or airlines‚ it will be subject to the Protection of Privacy Regulations (Instructions regarding data transferred to Israel from the European Economic Area)‚ 5783-2023.
• 1.9 By using this website and/or the company's services‚ you allow the company to collect and keep information about you in its databases and to use the collected information in accordance with the provisions of this policy and the provisions of any law. You further declare that the information is disclosed of your own free will‚ knowing that you are not legally and/or otherwise bound to provide it to the company.

• 2.1 In certain cases‚ for example when making a booking‚ we may ask you to provide information about yourself such as your name‚ address‚ ID number‚ passport number‚ contact details‚ citizenship/residency‚ gender‚ information regarding your current medical condition and/or medical equipment required for the flight‚ marital status and more. The services offered on these pages will be provided only after completing the mandatory fields‚ as requested‚ provided the details are correct‚ complete and accurate. Entering personal details on the website and/or providing them to company representatives will be deemed as your consent to their disclosure and you will not be able to raise a claim or lawsuit against the company in this matter‚ subject to and without derogating from your rights under the law and under this privacy policy.
• 2.2 It is emphasized that you are not required to provide information by law‚ however‚ providing incorrect or partial details may‚ inter alia‚ impair your user experience and‚ in certain cases‚ the company's ability to provide you with the requested product/service.
• 2.3 For example‚ in order for the company to confirm your booking and send you your flight ticket‚ including updates on flight changes‚ if any‚ you must provide the company with your email address upon booking. As a rule‚ documents of this type will be sent to the main passenger in the booking only (the first passenger whose details appear on the booking page). However‚ it is clarified that the company may‚ but is not obligated to‚ individually send such documents and/or updates to each of the passengers in the booking‚ all at its sole discretion.
• 2.4 Where you provide us with information referring to third parties‚ you declare that such information was disclosed upon said third party consent‚ and knowledge and express consent to the terms of this privacy policy‚ as it appears on the website upon providing the said information.
• 2.5 Regarding applying for jobs on the company's website‚ it is clarified that the company is entitled‚ subject to law‚ to contract screening and evaluation services from external providers. When applying to the company‚ you approve the transfer of your details to these providers and confirm that your details will be used by the company and/or these providers to contact you.
• 2.6 As part of the check-in process‚ whether at the airport or on the website‚ the company may collect information about you‚ such as passport number and details‚ details regarding your baggage and additional preferences that will be provided by you.

Our use or processing consists of any action relating to the information‚ including collecting‚ storing‚ processing‚ accessing‚ transferring or viewing it‚ all in accordance with the provisions of the law. The company is entitled to use the information collected about you and perform statistical and/or other processing on it‚ all at its sole discretion and subject to any law‚ including for the purposes detailed below:

• 3.1 To enable you to use the website and the services offered on it;
• 3.2 For updating and/or changing and/or improving the website and/or services;
• 3.3 To adapt the website and/or company services to your needs and preferences;
• 3.4 To contact you‚ when the company believes there is a need to do so;
• 3.5 To occasionally send you information and updates on your website activity and/or your information;
• 3.6 If you choose to do so‚ for the purpose of directing you to an external site operated by a third party that provides complementary services‚ including accommodation services‚ in order to identify you as the Company's customer and provide you with the benefits and/or special prices granted to the Company's customers.
• 3.7 To send you marketing information‚ advertisements and/or offers to purchase services and/or products that may interest you via any means you provided‚ insofar as you requested such information.

You may withdraw your consent to receive marketing material at any time via a return message‚ by clicking the unsubscribe button and/or by contacting us via email: service@airhaifa.com.

By agreeing to receive correspondence from the company you consent to receive advertisements as stated in article 30a of the Communications Law (Telecommunications and Broadcasting)‚ 5742-1982‚ as well as consent under the the privacy protection law‚ and you hereby waive any claim and/or lawsuit and/or demand against the company regarding infringement of property and/or privacy rights regarding the information‚ except where company violated this privacy policy in malice.

• 3.8 For data optimization‚ including enrichment and internal cross-referencing of your information with additional data found in the company's databases and subject to the provisions of law;
• 3.9 For internal needs‚ such as analysis of aggregate information regarding purchasing patterns and user behavior‚ and for investigating complaints and/or reviews;
• 3.10 To process and analyze information using artificial intelligence (AI) based technologies for marketing purposes‚ trend analysis‚ user experience personalization and for streamlining business processes and automating various actions.
• 3.11 To assess the effectiveness of dedicated marketing and advertising campaigns;
• 3.12 To protect company or third party interests rights‚ and assets;
• 3.13 To comply with a legal obligation or judicial order applicable to the company;
• 3.14 For any other purpose detailed in this policy and/or permitted by law.

The company will not disclose information about you to third parties without your consent‚ except in the following cases:

• 4.1 As part of the website's use of third-party tools‚ such as Meta (Facebook) Pixel‚ Google Analytics and additional advertising tools‚ including cookies. These tools collect information about browsing activity on the website‚ including viewing different pages‚ performing searches‚ booking flights and purchases made on the website. This information includes online identifiers which do not directly identify you‚ including device data‚ browser data and data on interaction with the website. By browsing the website‚ you acknowledge that these third parties may combine the information collected on this website with additional information in their possession and thereby lead to your identification‚ for example‚ if you have an active account with them‚ if you are logged into them while browsing‚ and/or if additional data about you was collected from other sources.
• 4.2 In the event that the user consents to the aforementioned transfer‚ including when choosing to transfer to an external third-party site for the purpose of receiving supplementary services‚ including accommodation services‚ prior to transferring to the external site‚ the user will be presented with a notice regarding the transfer and the transfer of information required for the purpose of providing the service. To the extent that the user chooses to continue transferring to the external site‚ the Company may transfer to the third party the information required for the purpose of identifying him as the Company's customer and providing the benefits and/or designated prices granted to the Company's customers.
• 4.3 In order to comply with legal provisions‚ including any legislation‚ law‚ treaty‚ ordinance‚ regulation‚ order‚ official instruction‚ administrative instruction‚ circular‚ and/or directive of any governmental or regulatory body;
• 4.4 In case of a complaint and/or request regarding website use and/or to handle security and/or technical problems on the website;
• 4.5 In case of a legal dispute between you and the company;
• 4.6 To respond to third-party claims;
• 4.7 To protect the rights or interests of the company and/or its passengers and/or website users;
• 4.8 Where the website is used in violation of the provisions of the terms of use‚ in violation of the terms of this privacy policy and/or in violation of the provisions of any law;
• 4.9 Where the information transferred to third parties is not information identifying the user personally (including browsing habits and statistical information);
• 4.10 In case of transferring the information to third parties providing services related to the operation of the website or part of the website or the services provided on it (such as booking system management‚ hosting services‚ servers‚ email operation‚ database security and management‚ etc.)‚ and for activities supporting the provision of services (such as IT services‚ lawyers‚ accountants‚ payment execution providers‚ business development‚ and other consultants).
• 4.11 Where the company sells‚ assigns‚ or transfers its business and/or assets‚ fully or partially‚ to a third party‚ is acquired or merged with a third party‚ or enters into insolvency proceedings.
• 4.12 In order to provide you with services‚ the company may transfer information about you outside the jurisdiction of Israel and/or the European Union. Information security and privacy protection laws in the jurisdiction to which the information will be transferred may not be identical to the privacy protection law applied in Israel. In such case‚ the company will take steps to ensure a similar level of protection for your information. When using the website‚ you agree to the said transfer insofar as it is necessary according to the company's sole discretion and in accordance with this privacy policy.

• 5.1 When using the website and/or showing interest in the company's services‚ including campaigns on social media‚ the company may use automated tools and technologies such as tags‚ beacons‚ SDKs‚ pixels‚ etc.‚ as well as cookies ("technological tools")‚ through which information about the user activity in the services or on other sites may be collected and compiled.
• 5.2 Technological tools are files and/or code components operating or stored on your personal device‚ allowing the collection of anonymous information regarding your online preferences and browsing habits toward improving the user experience. The information collected includes‚ inter alia‚ preferred websites‚ areas of interest‚ browsing times‚ website use‚ browsing duration‚ etc. The company may use technological tools that will allow it to adapt the website‚ its content and services to user preferences.
• 5.3 Insofar as you do not wish for information to be collected about you through the use of "cookies"‚ you can change the settings in the browser you are using‚ delete existing "cookies"‚ prevent the creation of "cookies"‚ or create an option whereby‚ upon detection of any "cookie"‚ you will be given the option to agree or refuse the creation of such a file. It is clarified that most "cookies" can be disabled. If you choose not to receive "cookies" and/or to cancel receipt of "cookies"‚ your ability to enjoy all website features and/or all services and/or services offered by the company may be significantly reduced.

• 6.1 In accordance with articles 13 and 14 of the privacy protection law‚ you may contact the company at any time (whether yourself‚ by power of attorney or by guardian if one has been appointed for you) and request to review the information concerning you found in the company's database‚ and insofar as you found that the information is not correct‚ complete‚ clear or up-to-date‚ you are entitled to submit a request to correct or delete it. To exercise one of these rights and/or for any inquiry regarding your privacy and/or your information‚ please contact the company via email: privacy@airhaifa.com or by sending a written inquiry to the company. The written inquiry should be sent to PO Box 11155‚ Petach Tikva‚ Israel Zip Code 4934829 (please note‚ the company's address is: 3 Tozeret HaAretz St.‚ Petach Tikva‚ but when sending mail‚ you must use the PO Box).

The services offered on the website may include links to other websites ("links") which are not operated by the company ("other sites")‚ subject to a different privacy policy. Although the company strives to link only to trustworthy and reliable sites‚ it is not responsible for the privacy policy or the systems and procedures for security and protection of information implemented on the other sites‚ nor is it responsible for information collected by the other sites and/or third parties not subject to this privacy policy. The company shall bear no responsibility and/or obligation whatsoever in connection with any policy (including privacy policy)‚ work methods‚ actions or omissions of other sites and/or third parties as stated. Before using any of the other sites‚ if any‚ you must review their terms of use and privacy policy upon entering them. Without derogating from the above‚ the Site may include a reference to an external platform for booking accommodation services.

• 8.1 The company makes every effort to secure your information on the website by‚ inter alia‚ taking strict accepted measures and using information security systems in order to prevent unauthorized access to information in its possession. However‚ the company cannot guarantee and does not warrant that its databases‚ including information provided by you‚ will be completely immune and that such information will not reach an unauthorized third party. Furthermore‚ as stated above‚ sometimes the company will be obligated to transfer personal information about you to third parties‚ including those where the company has no control over their level of information security. Accordingly‚ as long as the company takes reasonable and accepted measures‚ it will not be responsible for any damage‚ of any kind and type‚ caused directly or indirectly by a breach of a third party's databases as stated.
• 8.2 If you feel that your privacy has been infringed‚ you can contact us via email: privacy@airhaifa.com. We will examine your inquiry within a reasonable time and reply to you as soon as possible.

9. Additional provisions for users in the European Union (EU) countries

• 9.1 The website and services are intended for users in Israel. Nevertheless‚ insofar as a user located in the European Economic Area (EEA) chooses to use the website and provide personal information‚ the provisions of European law will apply to them in addition to the provisions of this policy‚ to the extent that they obligate the company.
• 9.2 The information is stored and processed in Israel. Where personal information of a user from the EEA is transferred to providers located outside the European Union‚ the company will take the necessary measures according to European law for adequate protection of the information.
• 9.3 Users located in the EEA may request access to personal information concerning them as well as the correction or deletion of the information subject to the provisions of the applicable law. Requests can be sent to privacy@airhaifa.com.
• 9.4 A user from the EEA is entitled to file a complaint before the data protection supervisory authority in their country‚ without derogating from any other right available to them under the law.

• 10.1 Everything stated in the privacy policy in the singular implies the plural‚ and vice versa.
• 10.2 The company may change the provisions of this privacy policy from time to time. Where changes are made to the privacy policy‚ the date of the update will appear at the bottom of this page and therefore you must review the privacy policy before using the website and/or company products/services. Insofar as you do not agree to any change in the privacy policy‚ you must immediately stop using the website and/or company services. Unless stated otherwise‚ any change in the privacy policy will enter into force immediately upon its publication.

This privacy policy and its provisions shall be governed and interpreted according to Israeli law. The competent court in the Tel Aviv-Yafo shall have jurisdiction in any matter arising from this privacy policy.