Getting around on board

• You can bring crutches‚ a cane‚ a blindness cane‚ and a foldable walker onto our plane‚ provided they can be safely stored in the overhead bins in the cabin.
• If you are flying with your private wheelchair‚ we will collect it from you when you board the plane and return it after landing. This service is conditional on pre-approval and the chair weighing up to 30 kg.
• After landing‚ please wait in your seat until a crew member arrives to escort you with a wheelchair to the arrivals hall.

Mobility devices and wheelchairs

For safety reasons‚ you must provide us with detailed information about the type of device and its battery specifications up to 72 hours before the flight to receive flight approval.

Details and documents to attach to your request:

• Copy of the flight ticket.
• Weight and dimensions of the wheelchair‚ and whether it is foldable (manual or powered). The weight of the wheelchair (powered or manual) must be up to 30 kg.
  
• Photo of the battery specifications‚ including its standard information (MSDS) and a picture of the battery voltage label.
• Please indicate if the battery is detachable and if you are flying with spare batteries.
• According to IATA guidelines‚ you must present proof of the battery's integrity and manufacturer confirmation that it is safe for flight at the counter.

Before loading the powered device onto the plane‚ we will ask you or your companion to disconnect the battery.

Flying with a medical condition

Passengers suffering from an active medical condition are required to hold a doctor's note issued within two weeks prior to the flight.

Please update us in advance in the following cases:

• There is a need for medical escort or treatment during the flight.
• There is a need for medical equipment or devices on the flight.
• Fitness to fly is in doubt due to instability‚ illness‚ treatment‚ or surgery that occurred recently.
• Severe injuries or illnesses involving an unstable medical condition.
• You have recently undergone significant surgery.

If the medical condition might prevent you from evacuating the aircraft quickly in an emergency‚ it is recommended that you fly with a companion who can assist in case of evacuation.

Medical equipment

• To fly with medical equipment (such as an oxygen concentrator)‚ you need to receive pre-approval from Air Haifa's medical department. Please send the request up to 72 hours before the flight to nagish@airhaifa.com‚ and attach the original manufacturer specifications of the device. We cannot approve the device for flight without the original specifications.
• The device must operate on a battery. There is no external power connection on the plane.
• Use of the equipment is the sole responsibility of the passenger.
• To allow the use of the device‚ we may ask you to sit in a different seat.
• Oxygen tanks cannot be flown on Air Haifa planes.