Passengers with Disabilities and Special Conditions

Passengers with Reduced Mobility

Passengers who have difficulty walking long distances and/or climbing up/down stairs are requested to book the designated assistance service when creating their reservation on the website. If you are flying with your own wheelchair‚ please inform us after booking and up to 48 hours before the flight‚ so we can prepare with the appropriate assistance (in special cases‚ we may require a longer notice period).

How to update us?

You can contact us regarding this via WhatsApp or by email at nagish@airhaifa.com.

What to update us about?

Immediately after making the reservation‚ contact us using one of the methods above‚ and update us regarding the following:

• If you use your own wheelchair - you must provide us with details about the type of wheelchair (including size and weight) and inform us if you will also be using the wheelchair during the flight itself
• If you are flying with a motorized mobility device‚ you must provide us with detailed information about the device type and its battery specifications up to 72 hours before the flight to receive flight approval (it is important to read more details on this below‚ under the 'Mobility Devices and Wheelchairs' heading)
• In the event of a deterioration or worsening of the condition after booking‚ you must update us up to 48 hours before the flight time and indicate whether there is a need to address new or special needs due to the condition

Getting around the airport

• If you need assistance getting from the airport entrance gate to the check-in counters‚ approach the security team located at the terminal entrance. The team will be happy to assist and will escort you to the check-in counters. From there‚ our representatives will escort you to your seat on the aircraft. If needed‚ there are wheelchairs available for use throughout the airport
• At all check-in counters at Haifa Airport‚ there are hearing assistance devices with a hearing loop (telecoil). To use the device‚ it must be switched to the T position. Additionally‚ there are devices with an earpiece for passengers using a different type of device

Getting around during the flight

• You may board our aircraft with crutches‚ a cane‚ a white cane for the blind‚ and a folding walker‚ provided they can be safely stored in the overhead bins in the passenger cabin
• If you are flying with your own private wheelchair‚ we will collect it from you when you board the aircraft and return it to you after landing. This service is conditional upon receiving prior approval and the wheelchair weighing up to 30 kg
• After landing‚ please wait in your seat until a crew member arrives to escort you with a wheelchair to the arrivals hall

You must be able to manage independently during the flight or fly with an escort who can assist you before and during the flight

Mobility devices and wheelchairs

For safety reasons‚ detailed information about the device type and its battery specifications must be provided to us up to 72 hours before the flight to receive flight approval

Details and documents to attach to the request:

• A copy of the flight ticket
• The weight and dimensions of the wheelchair‚ and whether it can be folded (manual or motorized). The weight of the wheelchair (motorized or manual) must be up to 30 kg
• A photo of the battery specifications‚ including its MSDS information and a picture of the battery voltage sticker
• Please state whether the battery is detachable and whether you are flying with spare batteries
• According to IATA regulations‚ you must present approval of the battery's integrity at the counter‚ along with the manufacturer's approval that it is safe to fly

Before the motorized device is loaded onto the aircraft‚ we will ask you or your escort to disconnect the battery

Flying with a medical condition

Passengers suffering from an active medical condition are required to hold a doctor's certificate issued up to two weeks before the flight

Please update us in advance in the following cases:

• There is a need for medical escort or treatment during the flight
• There is a need for medical equipment or devices on the flight
• Fitness to fly is in doubt following recent instability‚ illness‚ treatment‚ or surgery
• Severe injuries or illnesses involving an unstable medical condition
• You have recently undergone significant surgery

If your medical condition may prevent you from evacuating the aircraft quickly in an emergency‚ it is recommended that you fly with an escort who can assist in the event of an evacuation.

Medical equipment

• To fly with medical equipment (such as an oxygen concentrator)‚ prior approval must be obtained from Air Haifa's medical department. The request must be sent up to 72 hours before the flight to nagish@airhaifa.com‚ and must include the original manufacturer's specifications of the device. Without the original specifications‚ the flight of the device cannot be approved
• The device must operate on a battery. There is no external power connection available on the aircraft
• The use of the equipment is at the passenger's sole responsibility
• To facilitate the use of the device‚ we may ask you to sit in a different seat
• Oxygen cylinders cannot be carried on Air Haifa flights

Guide or service dogs

Send us all the required approvals up to 72 hours before the flight time. You can contact us regarding this matter by email at nagish@airhaifa.com.

International flights

• In accordance with the directives of the Veterinary Services‚ bringing animals into Israel is possible through Ben Gurion Airport only

Domestic flights

• You must update us and send us all the required approvals up to 72 hours before the flight time

Guidelines for flying with a guide or service dog after approval

• The dog must be tied with a leash or harness from the check-in stage until landing
• We may require the dog to sit in the space designated for the passenger's feet‚ so the dog does not encroach on other passengers' space
• If damage is caused by the dog‚ we reserve the right to charge the passenger for the full extent of the damage
• It is important to take into account that flying may adversely affect the health of animals‚ including dogs

We may refuse to fly a dog in any of the following cases:

• The passenger did not provide the required approvals or failed to meet the above conditions
• The dog poses a direct threat
• The dog causes a disturbance on the aircraft‚ or its behavior indicates it has not been trained to behave in a public space
• Transporting the dog would violate safety and security regulations
• The dog exhibits clear and visible signs of illness or emits a foul odor

Important to know: It is your sole responsibility to obtain all documents and approvals required in the destination country for flying guide or service dogs. Air Haifa will not bear any liability in connection with this matter.